FAQ

Welcome to the  Everwood Label FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the Canada.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

  • Handling time: 1- 3 days (Monday – Friday)
  • Transit time: 4-6 days. (Monday – Friday)
  • Our Order cut-off Time: 18:00 (GMT-05:00) Eastern Standard Time (Toronto).
  • Total Estimated Delivery time: 5-9 Days

4. What is the cut-off time for orders?

Orders placed before 18:00 (GMT-05:00) Eastern Standard Time (Toronto) are processed on the same business day. Orders made after 18:00 (GMT-05:00) Eastern Standard Time (Toronto) will be processed the following business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

  • Visa
  • Maestro
  • MasterCard
  • Amex 
  • Union Pay
  • Google Pay
  • Shop Pay

7. What is your return policy?

We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. Do you offer exchanges?

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please email us to discuss the exchange procedure.

10. Are my payment details secure?

Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.

11. How can I contact with Marlow Fashion?

Here's the Contact information

Contact Everwood Label

Whether you have questions, comments, or concerns, our customer service team is here to help. Please feel free to contact us using the information below, and we will do our best to respond as soon as possible.

Website Name: Everwood Label

Phone: +1780-860-8201

Email: support@everwoodlabel.com

Address: 339 Dundas St E, Toronto, ON M5A 2A2, Canada

 

Customer Service Hours:
Monday to Friday 09:00 to 18:00
18:00 (GMT-05:00) Eastern Standard Time (Toronto)
We aim to respond within one business day.